Effective Date: [12/15/25

AwayMed (“AwayMed,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you use our website or services.

1. Information We Collect

We may collect the following types of information when you interact with AwayMed:

Personal Information

• Name

• Phone number

• Email address

• Clinic name (if provided)

• Estimated payment amounts

• Visit timing information

Communication Data

• SMS messages

• Emails

• Form submissions

• Support communications

We do not collect medical records, diagnoses, treatment details, or credit reports.

2. How We Use Your Information

We use your information to:

• Coordinate payment options

• Communicate with you about payment setup and next steps

• Respond to inquiries

• Provide operational and customer support

• Comply with legal and regulatory requirements

We do not use your information to provide medical advice or medical services.

3. Communication Consent (SMS & Email)

By submitting your information, you consent to receive SMS and email communications related to payment coordination and service updates.

• Message frequency may vary

• Message and data rates may apply

• You may opt out at any time by replying STOP to SMS messages or contacting us directly

4. How We Share Information

We may share limited information with:

• Payment processors and financial service providers

• Technology platforms used to deliver our services

• Third-party service providers assisting with operations

Information is shared only as necessary to provide payment coordination services.

We do not sell your personal information.

5. Medical Disclaimer

AwayMed is not a medical provider and does not provide medical care, medical advice, diagnoses, or treatment.

All medical services are provided by independent third-party clinics. Any health-related decisions should be made directly with your medical provider.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. While no system is 100% secure, we take appropriate measures to reduce risk and protect your data.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

8. Your Rights

Depending on your location, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information, subject to legal requirements

You may exercise these rights by contacting us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites or services. AwayMed is not responsible for the privacy practices or content of those third parties.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, contact us at:

AwayMed
Email: [[email protected]]

Phone: +1 (888) 857-4965
Location: United States