Effective Date: 7/1/2025

Welcome to AwayMed. These Terms of Use (“Terms”) govern your access to and use of the AwayMed website, services, and platform (collectively, the “Services”). By using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

1. Who We Are

AwayMed LLC (“AwayMed,” “we,” “our,” or “us”) is a U.S.-based platform that provides payment coordination and facilitation services for patients seeking elective medical services from independent third-party clinics, including clinics located outside the United States.

AwayMed is not a medical provider, does not provide medical care or medical advice, and does not employ or control any healthcare providers.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services. By using the Services, you represent and warrant that you meet this requirement.

3. Our Role

AwayMed acts solely as a payment coordination and facilitation platform.

Specifically:

We coordinate payment arrangements between patients and independent clinics

We may act as the merchant of record for payments made through our platform

We remit payments to clinics in accordance with agreed arrangements

AwayMed does not:

Provide medical services

Recommend or select medical treatments

Control clinic operations or medical outcomes

All medical services are provided exclusively by independent clinics and healthcare providers.

4. Payment Options

AwayMed may offer structured payment options, including monthly payment arrangements, to help patients manage the cost of upcoming services.

Key points:

Clinics are paid in full before services are rendered

Patients may continue making payments after their visit, depending on the payment structure

Payment options are not loans unless explicitly stated

Availability of certain payment options may vary

AwayMed does not guarantee eligibility for any particular payment option.

5. No Medical Advice

Information provided by AwayMed is for general informational purposes only and does not constitute medical advice. All medical decisions must be made directly between you and your healthcare provider.

AwayMed does not diagnose conditions, recommend treatments, or provide medical opinions.

6. Payments & Fees

AwayMed collects payments as the merchant of record and facilitates payment to clinics on the patient’s behalf. Any applicable service fees, coordination fees, or total amounts will be disclosed before you complete payment.

By submitting payment, you authorize AwayMed to process payments in accordance with the selected payment structure.

7. Cancellations & Refunds

Cancellation and refund policies may vary depending on the clinic, timing, and stage of coordination.

Important notes:

Some payments may be non-refundable once coordination or clinic commitments have begun

Any applicable cancellation terms will be disclosed before payment

Please contact AwayMed promptly if you need to cancel or reschedule

8. User Conduct

You agree to use the Services lawfully and appropriately. You may not:

Provide false or misleading information

Attempt to interfere with or misuse the platform

Violate applicable laws or regulations

AwayMed reserves the right to suspend or terminate access for violations of these Terms.

9. Intellectual Property

All content on the AwayMed website, including text, graphics, logos, and images, is the property of AwayMed or its licensors and may not be copied, reproduced, or distributed without prior written consent.

10. Limitation of Liability

AwayMed is not responsible for the acts or omissions of clinics, healthcare providers, or other third parties.

To the maximum extent permitted by law, AwayMed’s total liability for any claim arising out of or relating to the Services is limited to the amount paid by you to AwayMed for the Services giving rise to the claim.

11. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. Continued use of the Services constitutes acceptance of the updated Terms.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of [choose your state of incorporation], without regard to conflict of laws principles.

Any disputes arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in [choose venue consistent with incorporation], unless prohibited by law.

13. Contact Information

If you have questions about these Terms, contact us at:

AwayMed LLC
📧 Email: [email protected]
📞 Phone: +1 (888) 857-4965
📍 United States